Digi enables seamless management and enhanced ROI for IoT systems
Digi International has launched Digi 360, an all-new subscription-based package of software and services that supports ease-of-use, deployment visibility and optimized ROI for Digi cellular IoT routers.
Delivering a comprehensive connectivity package, Digi 360 includes purpose-built devices, software, services and enhanced warranty to simplify the rollout of IoT projects and ease the challenges faced by enterprises when configuring, deploying and managing their deployments. With Digi 360, customers benefit from Digi’s robust devices that enable automation and edge computing across a wide range of enterprise, industrial and transportation environments, as well as the latest tools and resources to efficiently manage and secure deployments across evolving use cases. This comprehensive offering minimizes friction and maximizes return on investment.
“Digi 360 stands as the definitive solution for secure wireless connectivity deployments,” said Landon Reese, Vice President of Product Management at Digi International. “Bringing together software, management capabilities, state-of-the-art edge devices and expert support into a unified, comprehensive package, Digi 360 ensures our customers experience unmatched efficiency, security and reliability while enjoying significant cost savings.”
An all-encompassing and future-proof, Digi 360 integrates the following components from Digi:
Management via Digi Remote Manager (Digi RM) — An intelligent network command center, Digi RM delivers centralized control, management, security, and edge intelligence. Providing a single, secure platform that allows network health monitoring and instant alerts from across the network, Digi RM has the ability to both diagnose and repair issues, reducing the need to deploy a technician or roll a truck. Additional features include API access, simplified configuration, out-of-band management, scheduled automation and access to a range of value-added services.
Digi Cellular Devices – Renowned for their exceptional performance even in the most challenging conditions, these easy-to-use, industry-leading devices offer configurability, scalability and purpose-built design. Additionally, Digi IoT edge devices are designed for extended product lifecycles, world-class reliability, mobile and fixed wireless access and integrated software and security, to keep critical systems running efficiently.
Customer Care — Digi Expert Support provides technical assistance, including 24/7/365 expert global support within a four-hour response service level agreement for priority case resolution, configuration and network troubleshooting, return merchandise authorization (RMA) assistance, and feature/functionality inquiries. Professional services are also available for integration with third-party devices, code debugging, and more, along with a Customer Success program for mission-critical deployments.
Limited Lifetime Warranty — Digi 360 includes an enhanced Limited Lifetime Warranty, offering edge device protection for active subscribers for the full length of the subscription.
Additionally, customers can enhance their Digi 360 subscriptions by opting for add-on services, to customize their solutions to their unique deployments. Options such as Digi Containers, Digi WAN Bonding and Digi Mobile VPN provide additional capabilities, optimizing the customer experience and offering a tailored approach to meet the advanced security, uptime and quality of service needs of demanding applications.
With Digi 360, enterprises and municipalities not only have robust devices that enable automation and edge computing across a wide range of IoT environments, but also the tools and resources to efficiently manage, secure, and scale those deployments while enhancing the value of their networks in evolving use cases.
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