Set top boxes become smarter than TVs
Effectively, for “traditional” TV sets without an internet connection, the connected set-top-box will become the smartest unit, capable of retrieving customer-care diagnostics information over Sigfox’ network and cloud platform by the TV operator’s call-center staff.
With this data, the operator can quickly identify the root cause of a customer complaint, such as a dead battery in the remote control or a disconnected satellite cable. This type of information is expected to significantly shorten phone calls between call centers and customers, thus improving the subscriber’s satisfaction and reducing operating costs.
The retro-fit plug & play solution will also allow innovative pay-TV broadcast use cases such as user statistics and STB diagnostic recovery, push recommendations, or remote recording.
The integration has been made possible thanks to the open nature of the Frog Client middleware, the availability of Sigfox Ready devices and the close cooperation of the Canal+ innovation team.
The source code for the Frog Client Middleware is available on the Frog Community Portal to more than 75 Licensee companies that are members of the Frog by Wyplay open innovation community. This group represents a large cross section of the pay-TV industry (operators, chipset vendor, devices manufacturers, technology services firms and independent solution vendors).
Drivers and APIs for Sigfox-capable dongles and integrated chips will be pre-integrated in Wyplay’s Frog client open-source convergent TV middleware as part of the Sigfox Ready program, in which the company certifies partner hardware to simplify installation and assure optimal performance.
The Sigfox global IoT network, which is operating in several European countries and will begin deployment in the U.S. in the beginning of 2015, is designed exclusively for two-way, small-message device communication. This eliminates the cost and energy-use barriers to wide adoption of the IoT and greatly extends the battery and service life of connected devices.
www.wyplay.com
www.sigfox.com
www.FrogByWyplay.com
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