Smart hotels move closer with IoT room management system

Smart hotels move closer with IoT room management system

Technology News |
By Rich Pell

This smart system also lets hotel staff know if a room is occupied and helps them to respond quicker to guest requests, providing useful information to improve the guest experience, optimize operations and save energy. The first commercial implementation of this smart system takes place at the 1,261-room Swissôtel The Stamford in Singapore.

The idea is that the equipped rooms switch on their lights automatically upon presence detection, while lights, HVAC and other systems can shut down to conserve energy as guests leave. With the Interact Hospitality software system, each room becomes smart enough to remember customers’ preferences and knows if the guest is in or out.

Interact Hospitality also benefits hotel managers. By integrating lighting, sensors, HVAC and Property Management Systems, Interact Hospitality allows managers to monitor their entire property via a single dashboard. 

The system’s open Application Program Interface (API) enables its connection to a variety of hotel systems, so that real-time information can be fed into everything from housekeeping to engineering systems, helping to make hotel operations more efficient.

One of the key operational benefits of Interact Hospitality is energy savings. In hot climates especially, HVAC can consume more than half of a hotel’s energy use. By using data from occupancy sensors located in guest rooms and information from Property Management systems, Interact Hospitality can automatically turn down systems – including HVAC and lighting – when rooms are unoccupied. This allows managers to reduce electricity bills while ensuring rooms match guest preferences.  

The intuitive room management system also displays information on room status so that staff do not reach out to guests unnecessarily. If a room is set to ‘Do Not Disturb,’ the laundry delivery is automatically paused to respect guest wishes and save staff unnecessary trips and time. This also helps to increase staff satisfaction through more seamless processes.

Never fumble for a light switch again
Jella Segers, Global Lead Interact Hospitality at Signify, explained: “With Interact Hospitality, we offer a fully-integrated smart room system that helps a hotel improve its operational efficiency while enhancing the guest experience.”

“For example, we know that around 35% of hotel guests leave a light on in the bathroom during the night to orientate themselves when waking up in a new environment. This may affect sleep quality and prevent deep sleep. With our new room management system, low level night lights come on automatically when a person steps out of bed, so as not to wake them fully or disturb others in the room.”

“In addition, hotel guests can now change the lighting easily at the touch of a button on the control panel, selecting pre-defined settings for example, when reading, working or to relax and unwind in their room.”  

AccorHotels’ iconic Swissôtel The Stamford, is the first hotel to showcase Interact Hospitality. The hotel, which is one of the tallest in South-East Asia, will have the system fully installed in each of its 1,261 guest rooms by the time the hotel completes its renovation at the end of 2018.

Signify –

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