According to the report, voice is suited to a range of IoT applications and across a variety of vertical markets from consumer to industrial, through to healthcare, with business use cases including improved customer service and more efficient operational processes. Among the key reasons spearheading the relevance of voice in the IoT, the report says, are the following:

  • Speech is a natural mode of communication for humans
  • It permits interaction even when hands and eyes are occupied
  • It opens up biometric security options through the unique properties of a human voice

“The focus of IoT is very much on data, but as technologies such as natural language processing and speech to text continue to improve, the ability to include and integrate voice into IoT applications provides a versatile method to utilize human interaction,” says Andrew Brown, Executive Director and author of the report. “Indeed, the recent acquisition of Shazam by Apple highlights the importance of voice and sound recognition in AI.”

Matt Wilkins, Senior Analyst adds that, “Voice can be used to communicate and to control, and with proper consideration of fitness for purpose, can result in a more natural experience for the user. In some cases voice presents a vital hands-free experience for users, an extra layer of security, and even lower build costs than expensive touchscreen panels.”

The report looks at the role of voice in IoT and identifies use cases and opportunities that exist across consumer and commercial markets. For more, see “From Alexa to Industry: Opportunities for a Voice-powered Internet of Things (IoT).”

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